At IB Marketing, we strive to ensure that our customers, clients, and partners across all our platforms — including CrushKaro.com, DotsofLove.com, PlayAfterWork.com, BlissfulTouch.world, and affiliate stores — have a smooth and satisfactory experience. This Refund Policy outlines the terms under which refunds are issued.
1. General Policy
- Refunds are issued only under specific conditions, as detailed below, and must be requested within the stated timeframe.
- Digital products (e.g. courses, downloads, memberships) are non-refundable once accessed or downloaded.
- Physical products may be eligible for refund or replacement based on condition, delivery issue, or error in order.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The product/service was not delivered or accessible due to a technical error.
- The product received is damaged, defective, or incorrect.
- A duplicate payment was made for the same order.
- A creator-backed course or masterclass is cancelled or becomes unavailable prior to access.
3. Non-Refundable Items
- Products/services that are used, damaged by the user, or customized.
- Digital content already accessed or downloaded.
- Any services purchased through BlissfulTouch.world, due to their classified and third-party nature.
- Coupons, memberships, and promotional bundles once activated or redeemed.
4. Timeframe to Request Refund
All refund requests must be made within:
- 7 days of receiving a physical product.
- 48 hours of a failed or undelivered digital service.
5. How to Request a Refund
To initiate a refund, please contact our support team with:
- Your Order ID / Transaction Reference
- A brief explanation and, if applicable, photos of the issue
Email us at hello@ibmarketing.in or WhatsApp us at:
📞 +44 7491 514839 / +91 88823 31920
6. Processing Time
Once approved, refunds are typically processed within 7–10 business days, and will be credited to the original mode of payment.
7. Disputes & Final Decision
All refund claims are reviewed on a case-by-case basis. IB Marketing reserves the right to approve or deny any refund request based on the evidence and nature of the issue.
For any concerns or clarifications, feel free to reach out. We’re here to help!